SHIPPING & RETURNS
We're always delighted to hear from you and love to help you. Write to us anytime about anything at styleconcierge@zvelle.com. You can also call or text us +1-437-259-1152 (Monday - Friday 10am - 6pm Eastern Time).
Shipping
Canada: Complimentary ground shipping and returns on all orders.
United States: Complimentary ground shipping on all orders.
We charge a $20 CAD process fee for exchanges and returns. For returns, the fee is deducted from your refund.
International: Complimentary ground shipping worldwide.
Unfortunately we do not accept exchanges or returns on international orders. International orders are final sale and non-refundable.
International orders come DDU (Delivery Duties Unpaid) which means you will be responsible for any import duties or taxes incurred when your parcel arrives. (These charges vary according to country—if you have questions about customs charges, please contact your local customs office before ordering.)
Returns & Exchanges
We create each Zvelle style to fit perfectly into your personal journey. But we do understand that sometimes things don’t work out the first time. If you’re not completely happy with your order, you may return or exchange it within 14 days of delivery receipt. Simply email us at styleconcierge@zvelle.com and we will take care of you. Our orders do not come with a prepaid return label. We will send you the prepaid return label or QR code via email.
SALE: all products purchased on sale are Final Sale. No returns, exchanges or exceptions.
Shoes And Handbags
Shoes
In order to process a return or exchange, shoes must be unworn and in the original condition it was shipped to you. They need to be returned with the original box and all original packaging including the Zvelle tote bag. Shoes must be returned inside a protective shipping box. To make sure your new shoes are returnable, please only try your shoes on a carpeted surface.
Shoes that show any signs of marks, wear or damage cannot be returned.
Handbags
In order to process a return or exchange, handbags must be unworn and in the original condition it was shipped to you. They need to be returned with the original box and all original packaging including the Zvelle tote bag. Handbags must be returned inside a protective shipping box.
Handbags that show signs of marks, wear or damage cannot be returned.
Returns & Refunds
Once we have received your return shipment, we will send you an email confirming the approval of your refund.
Refunds may only be issued to the credit card used to make the original purchase.
United States: We charge a $20 CAD process fee for returns, which is deducted from your refund.
International: Unfortunately we do not accept exchanges or returns on international orders. International orders are final sale and non-refundable.
Please understand that Zvelle reserves the right to refuse any return or exchange on merchandise that is not intact and does not meet the requirements for a returnable item. If your return is denied, the item(s) will be sent back to you and a refund or exchange will not be issued.
Please treat your Zvelle products with care until you are absolutely sure you want to keep them. This way, we can offer them to someone else who will love them.
Exchanges
Canada: Your first exchange is free. Subsequent exchanges are subject to a $20 CAD processing fee. If you happen to need a different size, color or style, we will send you a complimentary shipping label to return your order, then we’ll ship your new selection. Exchanges must be made within 14 days of delivery receipt.
No exchanges or exceptions will be made after this time.
To initiate an exchange, email us at styleconcierge@zvelle.com.
United States: We charge a $20 CAD process fee for exchanges. If you happen to need a different size, color or style, we will send you a shipping label to return your order, then we’ll ship your new selection. Exchanges must be made within 14 days of receipt of delivery receipt.
No exchanges or exceptions will be made after this time.
To initiate an exchange, email us at styleconcierge@zvelle.com.
International: Unfortunately we do not offer exchanges on international orders. International orders are final sale and non-refundable.
Refunds
We will process all refunds within 3 business days. You will receive a confirmation by email when your return is complete.
If you have any further questions, we welcome you to write to us at styleconcierge@zvelle.com.
