SHIPPING AND RETURNS

Complimentary standard shipping, complimentary returns and one complimentary exchange.

All orders to the US and Canada ship with duties and customs fully covered by Zvelle—no hidden fees at your door, no matter the order size.

Exchange or return within 14 days of delivery receipt.

Complimentary standard shipping.

All orders to Italy ship with duties and customs fully covered by Zvelle—no hidden fees at your door, no matter the order size.

Orders are final sale, non-refundable and not eligible for exchanges.

Complimentary standard shipping.

All orders to Australia ship with duties and customs fully covered by Zvelle—no hidden fees at your door, no matter the order size.

Orders are final sale, non-refundable and not eligible for exchanges.

Complimentary standard shipping worldwide.

Please note that recipients are responsible for any duties or taxes, which can be paid upon delivery, based on your country.

Orders are final sale, non-refundable and not eligible for exchanges.

Items purchased on zvelle.com are eligible for return within 14 days of delivery provided they are new, unused and in undamaged condition, with all original packaging.

US and Canada
Complimentary returns and one complimentary exchange. Exchange or return within 14 days of delivery receipt.

All worldwide orders are final sale, non-refundable and not eligible for exchanges.

Write to us at styleconcierge@zvelle.com to initiate a return. We will provide further instructions and you will receive a prepaid return label or QR code via email.

To ensure footwear is eligible for return, please try it on while standing on a clean carpeted surface. Footwear must be returned in its original shoebox, with any dustbags, cards, and packaging intact. Shoeboxes are not to be used as shipping boxes. The shoebox should be placed within appropriate outer packaging, with contents secured within.

Following inspection and acceptance of your return, you will receive confirmation via email that a refund or merchandise credit has been issued. Please allow up to 5 business days for your return to be processed. Returns are accepted at the sole discretion of zvelle.com. Items that are deemed not to meet one or more of the eligibility criteria outlined above will be handled on a case-by-case basis, which may include: refusing to accept the return and sending it back to the purchaser or deducting a fee from the refund or merchandise credit to cover the expense of cleaning, repair, and/or shoebox replacement.

US and Canada
Complimentary returns and one complimentary exchange. Exchange or return within 14 days of delivery receipt..

All worldwide orders are final sale, non-refundable and not eligible for exchanges.

Exchanges must be made within 14 days of delivery receipt provided they are new, unused and undamaged condition, with all original packaging. No exchanges or exceptions will be made after this time.

To initiate an exchange, write to us at styleconcierge@zvelle.com. We will provide further instructions and you will receive a prepaid return label or QR code via email.

Following inspection and acceptance of your return, you will receive confirmation via email that a refund or merchandise credit has been issued. Please allow up to 5 business days for your return to be processed.

Refunds will only be issued to the credit card used to make the original purchase.