SHIPPING AND RETURNS

We offer complimentary standard shipping for all orders within the United States. Please note once an order is placed it cannot be amended.

All US orders are duty exempt. There will not be any duties upon delivery.

We offer complimentary standard shipping for all orders within Canada. Please note once an order is placed it cannot be amended.

All Canadian orders are duty exempt. There will not be any duties upon delivery.

We offer complimentary DHL Express shipping on all orders within Australia. Please note once an order is placed it cannot be amended.

Orders under $1000 AUD do not incur any import duties or any extra fees. 

Kindly note we do not accept exchanges or returns on Australian orders. Australian orders are final sale and non-refundable.

We offer complimentary international DHL Express shipping on all orders. Please note that recipients are responsible for any duties or taxes, which can be paid upon delivery, based on your country.

Kindly note we do not accept exchanges or returns on international orders. International orders are final sale and non-refundable.

Items purchased on zvelle.com are eligible for return within 14 days of delivery provided they are new, unused and in undamaged condition, with all original packaging.

We offer complimentary returns for all US and Canada orders. International orders are not eligible for returns and considered final sale.

Write to us at styleconcierge@zvelle.com to initiate a return. We will provide further instructions and you will receive a prepaid return label or QR code via email.

To ensure footwear is eligible for return, please try it on while standing on a clean carpeted surface. Footwear must be returned in its original shoebox, with any dustbags, cards, and packaging intact. Shoeboxes are not to be used as shipping boxes. The shoebox should be placed within appropriate outer packaging, with contents secured within.

Following inspection and acceptance of your return, you will receive confirmation via email that a refund or merchandise credit has been issued. Please allow up to 5 business days for your return to be processed. Returns are accepted at the sole discretion of zvelle.com. Items that are deemed not to meet one or more of the eligibility criteria outlined above will be handled on a case-by-case basis, which may include: refusing to accept the return and sending it back to the purchaser or deducting a fee from the refund or merchandise credit to cover the expense of cleaning, repair, and/or shoebox replacement.

All items purchased on sale are Final Sale and non-refundable. No returns, exchanges or exceptions.

We offer a one-time price adjustment by store credit on items purchased at full price that have been marked down within 30 days of purchase. Items are only eligible for price adjustment if the exact style, size, and color remains in stock at time of request. Items not purchased at full price are ineligible for price adjustments.

Following inspection and acceptance of your return, you will receive confirmation via email that a refund or merchandise credit has been issued. Please allow up to 5 business days for your return to be processed.

Refunds will only be issued to the credit card used to make the original purchase.

We offer one complimentary exchange for all US and Canada orders. International orders are not eligible for exchanges or returns and are considered final sale.

Exchanges must be made within 14 days of delivery receipt provided they are new, unused and undamaged condition, with all original packaging. No exchanges or exceptions will be made after this time.

To initiate an exchange, write to us at styleconcierge@zvelle.com. We will provide further instructions and you will receive a prepaid return label or QR code via email.