FAQ

Our shoes are true to size and are based on a medium-sized foot. We suggest ordering your size unless otherwise noted. Please order one size at a time.

Our Style Concierge team fit-tests all of our shoes and can answer your fit questions. 

Write to us at styleconcierge@zvelle.com

Call, Text or WhatsApp +1-647-278-5889.

Yes you can. We offer complimentary standard shipping worldwide. If you need your order faster, please email us at styleconcierge@zvelle.com and we will do our best to accommodate you. There will be a cost for expedited orders depending on your location and order size. 

All orders are dispatched within 48 hours of receiving the order (excluding weekends and public holidays). You will receive a shipping confirmation and tracking number. Delivery times vary between regions and your tracking number will show you the estimated delivery time.  

If you need your order sooner for a special occasion please email us at styleconcierge@zvelle.com and we will do our best to accommodate you. There will be a cost for expedited orders depending on your location and order size. 

Orders can be canceled up to an hour after they are placed. Please contact the Style Concierge team for assistance: styleconcierge@zvelle.com.

Please enter your gift code or discount code at checkout.

Items purchased on zvelle.com are eligible for return within 14 days of delivery provided they are new, unused and in undamaged condition, with all original packaging. 

We offer complimentary returns for all US and Canada orders. International orders are not eligible for returns and considered final sale. 

Write to us at styleconcierge@zvelle.com to initiate a return. We will provide further instructions and you will receive a prepaid return label or QR code via email. 

For more about our returns and exchange policy, visit our Shipping & Returns page here.

Following inspection and acceptance of your return, you will receive confirmation via email that a refund or merchandise credit has been issued. Please allow up to 5 business days for your return to be processed. 

Refunds will only be issued to the credit card used to make the original purchase.

No limits, no collections, just beautiful, handcrafted objects of desire. Zvelle is seasonless style  that expresses something unique. You. 

Our styles are made by hand patiently and responsibly. They take months to create. Our signature colors and styles are restocked from time to time. We encourage you to sign up for the waitlist. Our limited edition colors are not available once sold out. If you can’t find the item you are looking for, reach out so we can assist you.

We're happy you asked. It's, Z-VELLE.