FAQ

Our shoes are true to size and are based on a medium size foot. We suggest ordering your size unless otherwise noted. Please order one size at a time.

Our Style Concierge team fit-tests all of our shoes and can answer your fit questions. 

Write to us at styleconcierge@zvelle.com

Call, Text or WhatsApp +1-647-278-5889.

Yes you can. We offer complimentary standard shipping worldwide. If you need your order faster, please email us at styleconcierge@zvelle.com and we will do our best to accommodate you. There will be a cost for expedited orders depending on your location and order size. 

All orders are dispatched within 48 hours of receiving the order (excluding weekends and public holidays). You will receive a shipping confirmation and tracking number. Delivery times vary between regions and your tracking number will show you the estimated delivery time.  

If you need your order sooner for a special occasion please email us at styleconcierge@zvelle.com and we will do our best to accommodate you. There will be a cost for expedited orders depending on your location and order size. 

Orders can be canceled up to an hour after they are placed. Please contact the Style Concierge team for assistance: styleconcierge@zvelle.com.

Please enter your gift code or discount code at checkout.

No. We provide digital receipts only to minimize waste. Your digital receipt has all the information you need and if you have any further questions we would be happy to assist you.

Items purchased on zvelle.com are eligible for return within 14 days of delivery provided they are new, unused and in undamaged condition, with all original packaging. 

We offer complimentary returns for all US and Canada orders. International orders are not eligible for returns and considered final sale. 

Write to us at styleconcierge@zvelle.com to initiate a return. We will provide further instructions and you will receive a prepaid return label or QR code via email. 

For more about our returns and exchange policy, visit our Shipping & Returns page here.

Following inspection and acceptance of your return, you will receive confirmation via email that a refund or merchandise credit has been issued. Please allow up to 5 business days for your return to be processed. 

Refunds will only be issued to the credit card used to make the original purchase.

We produce our collections entirely in Italy working closely with multi-generational family-run factories. Each factory is handpicked for its unique specialization, local luxury suppliers, and dedication to sustainability.

We produce in small batches using existing luxury materials within 100km of our factories. This is a sustainable approach to production. It allows us to minimize waste and repurpose our materials. Being independent gives us the luxury of producing styles in quantities we choose, which is also why we encourage pre-orders.

We use responsible and minimal packaging to avoid waste and plastic. 

100% recyclable, reusable cotton bag crafted in Europe

Crafting unique and beautiful products is what we have dedicated our life to. It’s our passion and we are excited to create dreams with our hands everyday. We work with Italian factories who are specialized and employ the best artisans. These factories are family-owned and independent like us. We share the same values such as craft, humanity, sustainability and legacy. They respect and honor their artisans and pay them fairly. Our factories work with the best luxury suppliers who can trace their development process from start to finish. This is why we handpicked them and continue to work with them.

We're happy you asked. It's, Z-VELLE.